Effective date: 13 August 2026
These Terms of Service apply to services supplied by Barrell Consulting (ABN 36 499 659 686), operated by Matt Barrell in Queensland, Australia.
In these Terms, “Barrell Consulting”, “we”, “us” and “our” refer to Barrell Consulting. “Client”, “you” and “your” refer to the person or business purchasing our services.
By accepting a proposal, approving an order, paying an invoice or otherwise instructing us to begin work after receiving these Terms, you agree to them.
Your individual proposal, order form, service agreement or accepted quote sets out the specific:
If there is an inconsistency, the specific written proposal or service agreement takes priority over these general Terms.
We only provide the services and deliverables included in your agreed package or proposal.
Additional work may require a separate quote.
Examples of work that may be outside scope include:
We will tell you where practical before performing chargeable work outside the agreed scope.
Published recurring package prices generally cover one business and one business location unless otherwise stated.
Additional locations, Google Business Profiles, websites or substantially different service areas may require additional fees.
Local SEO performance can vary substantially by suburb, search location, competition and service type.
You agree to provide information and access reasonably required for us to perform the services.
This may include:
You are responsible for ensuring information supplied to us is accurate, lawful and not misleading.
You must not ask us to publish false business information, create fake reviews, create fake business locations or knowingly breach third-party platform rules.
Where we manage an account or platform for you, you authorise us to access and make agreed changes to that account.
You remain responsible for maintaining secure passwords and controlling who within your business has access.
You should not remove our required access while active services depend on it.
If access is removed or unavailable, delivery may be delayed.
We do not guarantee:
Results depend on factors outside our control, including competition, geographic proximity, market demand, customer behaviour, website history, third-party platform changes and how your business responds to leads.
Any forecasts, examples or previous results are illustrative only.
You remain the owner of your Google Business Profile.
Barrell Consulting acts as an authorised manager while permission remains active.
We are not Google and cannot control:
We may assist with profile issues where included in scope, but we cannot guarantee that Google will approve any change, verification or reinstatement.
Where a package includes a monthly implementation allowance, that time is used for the highest-priority suitable Local SEO or website work identified for the client.
Routine reporting, automated systems and normal profile monitoring may be handled separately from that allowance.
Unless your proposal states otherwise:
Tracking limits are those stated in your package or proposal.
Local ranking reports are snapshots of visibility from selected search points. They do not mean every customer in an entire city sees the same rankings.
Call, form and lead tracking also depends on the tracking systems being correctly installed and used.
We are not responsible for leads that cannot be attributed because tracking was removed, bypassed or changed outside our control.
Unless otherwise agreed, a standard Barrell Consulting local-business website package includes the number of pages, features and amendment rounds stated in your proposal.
A standard website does not automatically include:
Additional work can be quoted separately.
After full payment, you own the final client-specific website content and bespoke materials created specifically for your business, subject to the exceptions below.
Barrell Consulting and third parties retain ownership of:
Where necessary, you receive the rights or licences required to use those materials as part of your completed website or service.
Domain names should generally be registered in the client’s own name.
You confirm that you have the right to provide us with any:
You are responsible for claims or problems caused by material you supply without appropriate rights or permission.
Where included, we may configure systems for:
You remain responsible for how your staff use these systems and for responding to customer enquiries.
A system cannot convert a lead that your business does not answer or appropriately follow up.
If you supply customer or lead information for email or SMS campaigns, you confirm that you have the legal right to use that information for the proposed communication.
Purchased, scraped or harvested consumer lists are not accepted for campaigns simply because they contain contact details.
We may refuse to send communications where appropriate consent or lawful authority cannot reasonably be demonstrated.
Commercial communications must identify the sending business and provide an appropriate method to opt out where required.
Call recording is not automatically included in every service.
Where call recording is enabled, this must be agreed and used in accordance with applicable notice, consent, privacy and telecommunications requirements.
You are responsible for ensuring your staff understand how recording is being used within your business.
Our services may depend on third-party systems such as:
We do not control those providers.
Features, pricing, policies, availability and functionality may change.
If a material third-party change affects an agreed service, we will try to provide a reasonable alternative where practical.
Telephone calls, SMS, email, AI services, premium workflows, APIs and other usage-based services are not necessarily unlimited.
Your proposal may include:
We will not knowingly represent a usage-based third-party service as unlimited when it is not.
We may use artificial intelligence and automation to assist with:
AI-assisted material may require human review.
You remain responsible for approving important customer-facing information relating to your business, including technical claims, pricing, guarantees and legal information supplied by you.
Fees are stated in your proposal, invoice, order form or accepted package.
Unless otherwise agreed:
If an invoice becomes overdue, we may pause affected services after reasonable notice until payment is brought up to date.
Founding Partner, introductory, pilot or promotional pricing may have special conditions.
Those conditions will be stated in the relevant offer or agreement.
Discounted pricing does not automatically apply forever unless expressly stated.
We will not retrospectively change fees already agreed for a fixed contractual period.
If you request a material change to the agreed scope, we may provide a revised quote, timeline or written variation.
Changes should be agreed in writing.
If delivery is delayed because required information, access or approval has not been provided, we may reschedule the affected work.
Recurring fees do not automatically pause because the client’s own delay prevents work, unless we agree otherwise in writing.
Any minimum commitment, cancellation notice period or initial service term will be stated in your proposal or service agreement.
If no minimum term is stated, recurring services operate month-to-month.
Cancellation does not remove the obligation to pay amounts already due for work completed, services supplied or approved third-party costs incurred before cancellation takes effect.
After cancellation, access to systems provided only as part of an active subscription may end.
Refund rights depend on the service, stage of work and applicable law.
We do not generally provide change-of-mind refunds for work that has already been properly completed.
If a fixed project is cancelled after work begins, we may retain an amount reasonably reflecting work already completed and unavoidable costs already incurred.
If we cannot provide a prepaid service and no reasonable alternative can be agreed, any unused amount may be refunded where appropriate.
Nothing in these Terms removes any refund, cancellation or other remedy you are legally entitled to.
Personal information is handled in accordance with our Privacy Policy.
Both parties should treat confidential business information received through the relationship as confidential and use it only for the purposes of providing or receiving the agreed services.
This does not apply to information that:
Support is provided through the agreed channels during reasonable business hours.
Unless expressly included, support does not mean:
We will tell you where a request requires additional paid work.
We may suspend or end services where reasonably necessary because of:
Where practical, we will first give you an opportunity to resolve the problem.
Neither party is responsible for a delay caused by events genuinely outside its reasonable control.
Examples may include:
This does not remove payment obligations that became due before the event occurred.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Any exclusion or limitation elsewhere in these Terms applies only to the extent permitted by law.
If a dispute arises, both parties agree to first try to resolve it directly and in good faith.
The complaining party should provide enough information for the other party to understand the issue and have a reasonable opportunity to respond.
Nothing in this section prevents either party from exercising rights available under applicable law.
These Terms are governed by the laws applying in Queensland, Australia.
The parties submit to the courts and tribunals with jurisdiction in Queensland, subject to any rights that applicable law gives a party to bring proceedings elsewhere.
We may update these Terms for future services where our business, services, technology or legal obligations change.
The current version will be published on this page.
Material changes will not retrospectively rewrite an existing fixed agreement unless both parties agree or the agreement already permits the change in a lawful and fair way.
Last updated: 13 August 2026.
Questions about these Terms or a proposed service can be sent to:
Barrell Consulting
Matt Barrell
ABN: 36 499 659 686
Email: matt@barrellconsulting.com.au
Phone: 0435 368 640
Location: Brisbane and Moreton Bay, Queensland, Australia
